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November 2023 by John MIMS
This place is very nice on the inside with some quality pieces.
Unfortunately most of the items are not priced and the staff is young and inexperienced.
We bought a piece of art from an artist out of Texas and ordered 2 additional pieces they had to order from the same artist. We paid $1800.00 deposit and was told it would take 6 to 8 weeks to get. After 12 weeks we called and the young assistant called the owner and she said they would be there not this week but the next. This never happened and finally after 16 weeks we contacted the owners Mother who come to find out actually owns the store and she apologized and said her daughter had some health issues and she would make sure we were taken care of. We never heard back from her either so we reached out to the Artist ourself. He was very kind accommodating but told us he never got the order and hasn’t spoken with anyone at Villa Decor in almost a year.
We sent him exactly what we wanted and they just delivered to the store 7 months after the fact of giving them our deposit.
They are exactly what we wanted but the lies that was told by the Daughter was mind blowing.
I wouldn’t recommend buying a candle from this place. What a shame to have such a nice gallery but not trust worthy at all. BUYER BEWARE!!!
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June 2023 by Linda E.
It's really hard to know where to even begin this letter. We never ever thought about having to write something like this. So we'll start at the beginning. Every time we go to the beach we have always like to take a day trip to Fairhope. This is what we did this year on April 24, 2023. We were wandering around town and saw your shop, Villa Decor. It looked so inviting that we went in. We saw several types of glasses that had color on them which we found attractive. So we bought two glasses with streaks of color from the bottom up for $59.00 each for a total of $132.48. We used them once while we were still at the beach and were very careful with them, even hand washing and drying them. We packed them carefully for the trip home. When we got home, we started looking at them before using them again and noticed that the color was coming off one of the glasses in quite a few places. This was unbelievable and unacceptable since we had paid so much for them. We called and Pat Clark answered the phone. We told her about the problem on May 1. She was very nice and told us to send them back and that you would refund our money. We mailed them UPS that day at a cost of $24.64. Now we have spent $157.12. We received a notice that you received them on May 3. We thought we would have a refund on our credit card in a few days. That didn't happen. We called the store many times and each time talked to a young man who said he would deliver our message that we wanted our refund. Still no refund. A couple of weeks later he called one day and said we would be getting our refund. He wanted our credit card number which we gave him. Still no refund. For several weeks now no one will answer at the store or on the cell phone so we assume you have blocked our number. This is where we are as of June 12, 2023. We have no choice but to think you are a very disreputable business and very dishonest women.
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September 2022 by Kevin Pollard
I used to purchase books for my grandchildren at Book Inn when my wife and I visited Fairhope. Yesterday, while perusing books in the store, I saw "The 1619 Project" in the non-fiction section. Much of the so-called "history" is false; I don't support book censorship but this book should have been in the fiction section. We left and spent money for our grandchildren in another store.
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April 2022 by Will Hearn
Have three light fixtures from the owner in my home that she told me she would get the information on and give to me so I could try to resale them. That was two months ago. I've messaged her 6 times without a response and called the shop three times, but she's never been there. I don't know how to address this other than just showing up, but I live in Gulf Shores and can't be bothered that much. Just know this lady isn't overly concerned with helping someone once she's sold to them.Edit: the owner contacted me the day after I left this review. She helped me with the information I needed, so I am bumping her stars up a little bit.
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February 2022 by James Turner
You want to love this place, but unfortunately they owner doesn't seem to take pride in this store. I frequently shop in Fairhope and this store has two storefronts in the town. One is seemingly always closed with a note that says to visit the other location. I have been in the other store when the owner had teenagers in the store seemingly moving furniture but just sitting around. The owner couldn't have been more occupied and seemed annoyed to even have customers in the store. This week I stopped back in about 45 minutes before closing (posted that closing is at 5pm on Saturdays). As soon as we open the door and walked in, the owner turned off the lights and yelled out, "WE. ARE. CLOSED." Never again.
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February 2022 by James T.
You want to love this place, but unfortunately they owner doesn't seem to take pride in this store. I frequently shop in Fairhope and this store has two storefronts in the town. One is seemingly always closed with a note that says to visit the other location. I have been in the other store when the owner had teenagers in the store seemingly moving furniture but just sitting around. The owner couldn't have been more occupied and seemed annoyed to even have customers in the store. This week I stopped back in about 45 minutes before closing (posted that closing is at 5pm on Saturdays). As soon as we open the door and walked in, the owner turned off the lights and yelled out, "WE. ARE. CLOSED." Never again.
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March 2020 by Richard Kiefl
Just beautiful selection, well done
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January 2020 by Kimberly Layson Ambrose
I found the most exquisite book here. Looks old and like parchment paper. Love it! Also a gorgeous deer that i used on my buffet for Christmas!Friendly and beautiful place. Everyone should stop in frequently!
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October 2018 by Pam Bishop
I recently visited Mint Decor....the store is breathtaking.....the furnishings are gorgeous! You can purchase anything from an antique oar to hang in your beach house to high-end upholstered furniture. The staff is knowledgeable, helpful and can find just about anything you want for your home! They also carry flooring, gorgeous pillows and unique furnishings. I'll be back to shop and see what beautiful new items you have in your showroom!
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August 2017 by Donald Holyfield
Awesome store! High-end designer furnishings and gifts. Tbeir design services are the best in helping you find the right services for your place. Best rugs on the coast!
