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September 2023 by Devin B
I love this store mainly because of my favorite worker here Savannah. I don’t think I’d still be coming if she wasn’t there. She’s so helpful I genuinely love getting her help and good suggestions. They need more workers like herself and Ellie, loveee them.
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June 2023 by Dusty D
if they actually kept carrying the saltnic that i like, instead ill find one anf they never restock the same thing.
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May 2023 by Giovanni D.
Rio has been helping me w my vape needs for a while now and I recommend the place and them every time I get the chance. love the new store, very good vibes :))
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February 2023 by Shannon Burke
DO NOT BUY DISPOSABLE VAPES HERE. They were still out of my usual kind and the salesperson offered me one that I had tried before and I told her I tried that one and it was off. That one had the burnt taste within an hour and I had to toss it. I said I’d try it since it was a different flavor. I also thought that if this one also had the burnt taste that I could swap it out. That’s the way it works everywhere else. If it’s defective they take it back and let the distributor know. I purchased and sure enough it tasted like a vape that was on its last leg. She refused to swap stating that if there was smoke coming out of it that it’s fine. I told her it tasted burnt and this was the second flavor of that type that was like that but she ignored me and walked away. Not cool to knowingly sell defective products and then refuse a swap or refund.
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January 2023 by M T
We come here for the hookah lounge in the back. It’s nice, spacious, and secluded. Seating is comfortable and the music is on point. It has two pool tables so you don’t have to just sit around. It’s Bring Your Own Bottle, and you can purchase chasers at the counter. Service is always great. Dope vibe spot.
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January 2023 by Angie Stubbs
Awesome customer service ! I purchased vapes and they were a little defective they exchanged it with no issues at all! I didn’t have to put up a fight she politely exchanged them for me! I will most definitely come back ❤️ It’s a lengthy drive but worth it ❤️
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January 2023 by Jake Smith
I come here often. Today I visited and got my usual 2 vapes. I tested them in store, per the signs/business request. I got 2 of the same vape/flavor. One was fine and the other ,however, was defective. So I told the employee the issue and she asked if I would like another one. She then proceeded to tell me it would be $15. In confusion, I asked if I couldn't swap the vape out and she refused to do so. SO CUSTOMER GETS A DEFECTIVE DEVICE AND THE EMPLOYEE REFUSES TO EXCHANGE IT. Im not sure what person would see this as a good business practice. The device was DEFECTIVE and I had not left the store, so therefore an exchange would be the right thing to do. Whats the point of testing the vape before leaving?In addition to this, I would like to let the owner know that the taller, dark-headed white girl isn't doing anything good for your business. I would never have an employee whom wore a RBF 24/7 and who exemplified poor customer service (not just today but anytime that I have seen this girl).ALL IN ALL, POOR BUSINESS PRACTICES AND POOR CUSTOMER SERVICE.
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January 2023 by Yeti Cooler
I love this place, the people who work here are very knowledgeable and kind. The prices are good, this is my go-to vapor store in Birmingham! Highly recommend checking this place out!
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April 2022 by Angie M.
COME AND VAPE IT! Located right on Green Springs Highway across the street from Ollies and the Hometown Asian Market, stands the Royal Tobacco & Vape Outlet II. There was a pretty good amount of parking outside the shop, but getting into the parking lot might be a little bit of an issue. The shop is very well stocked. They have different sections in the store for vapor, tobacco and hookahs. There is also a good amount of glassware too, if you are into that. When you first walk in you are greeted by the smell of inscents burning, which brings a nice calming effect into play. I came in today because I had been having some problems with my caliburn and needed to get a new system. Unfortunately they did not have the device I was looking for, but it was defiantly worth a try. What really makes this place stand out over all of the other vape shops in town is the customer service. When we came in there were two girls working. Both of them had so much energy and were very helpful. One of the girls claimed it was her first day, but she just seemed to be having so much fun at work. I love seeing that, people having fun at their jobs. Its uncommon in most desk type jobs, but at retail stores, this seems to be a common occurrence. I really enjoyed my experience here and will definitely be back.
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January 2022 by NeAmber Marquez
I visited Royal for the first time today and had a great experience. The young man at the counter was very knowledgeable about all the products and patiently answered all my questions. I was pleasantly surprised when it came time to check out because the products were so affordable. I couldn't recommend this place more highly!
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January 2022 by Matthew Last name
Solid four. About average priced e-juices and very helpful employees. Came in to buy batteries for my vape and everyone was very helpful with finding them. Had a buy one get one free sale for any e-juice in the store, so I grabbed a couple bottles while I was there. Good quality.
