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August 2024 by Sherri Johnstone
Put ourselves in the dressing and fumbled around trying to find sizes while the girls working stood right in front of us chit chatting. Never asked if we needed help. Wasn’t until I asked a direct question that they even spoke to us.
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May 2024 by Crystal T.
Customer service is hit or miss. The woman who accepted my return was professional and efficient. The two girls by the dressing room were too busy talking and seemed annoyed when I needed help. Left immediately after that.
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May 2024 by Meghan McCarrick
Just had a great time working with April to find some new jeans! April was so sweet and extremely helpful in finding the right size and fit. ?
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May 2024 by Chris Morales
The cashier was rude, I will not be back
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April 2023 by Wade Brock
April was so so helpful today. My mom bought my girlfriend a gift card for Christmas, and then we moved and lost the physical card in the move. We called the store at the Summit, and April went above and beyond to track down the gift card number for us, and saved us about $500!We really appreciate her so much.
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December 2022 by Rylie Rosenbauer
Even though the store was packed, the employees were really helpful! So glad I came in!
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August 2022 by Andrea W.
Usually don't leave reviews for clothing stores but I love this place. Got some jeans from here, got home and decided I liked a pair I had tried on in the store better (they were just about a size too small). One of the employee's was nice enough to look up said jeans online before I had left the store because I was slightly apprehensive, so I knew they had them in my size. Went back to the store same day and all I can say is god bless the employee that helped me return and order my jeans. I made the return process more complicated (since I paid with gift card and then the remainder with credit card) and she literally had to call headquarters I think and void the charge. It must have taken 15 minutes to complete the whole process and she was so patient. I got exactly what I wanted and my jeans will be here in a few days. Everyone is so nice in there and actually helpful. Big thanks!
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August 2022 by Zechariah Weaver
I called Emily and she helped me find out so much before I even stepped foot in the store! Thankful for her time and graciousness.
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August 2022 by Bonnie Poticny Realtor
Love the vintage straight-leg jeans!
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July 2022 by Veronika
I ordered some clothes online and came in to this location to make an exchange. The employees were very kind and were quick to resolve everything!
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May 2022 by Libba P.
You can thank the worker with short hair, wearing a headband for your one star review.
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April 2021 by Scout Moonflower
If you go to a store that is quite expensive, I expect better customer service. Period. Please work on this.
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July 2020 by Andrea Solatorio
Excellent employees. Friendly and knows what they're doing.
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June 2020 by Jen L.
Madewell is one of my fave everyday wear! love em! highly recommeded!
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November 2018 by Burthia Booker
Neat store.
