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March 2024 by Ayesha Leonard
I had an amazing experience with this location, Ryan helped me with getting my unit set up and he answered all of my questions.
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March 2024 by Erica Holmes
Very helpful and understanding with my situation. Customer service was excellent.
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March 2024 by buy and sell
I needed a unit quick and I got a unit quick. My storage unit was ready immediately after the phone call ended! Thank you!
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February 2024 by christopher mcsweeney
Renting from Extra Space was incredibly easy...the whole process was convenient and efficient and the rates were great.
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February 2024 by Jar Par
Ryan was great help. Very kind and quick :)
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February 2024 by Krystal Brummitt
I needed a small storage unit & everyone at Extra Space has been very helpful! They let me look at two units to see which would work best for my needs. The staff has been kind & helpful at every turn! If you have storage needs, this is the place!
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January 2024 by Johnathan Sharpe
Good customer service
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December 2023 by Nick B
Really great storage place. Ashley is always pleasant, helpful and friendly.
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December 2023 by Victoria Dinges
We are so happy we landed at extra space storage! The store manager, Nicole, was so helpful and answered all of our questions thoroughly. The facility is very clean and it is so easy to rent a unit. Haven’t met an employee that wasn’t kind and helpful.
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December 2023 by D
On Saturday 25, 2023 at 1:25pm I received a phone call from Extra Space Storage ( a female staff employee) that are lock been cut, our storage been broken into, come to see what’s missing and call the police myself. I arrive with my Family and I asked to see the surveillance tape because I know with this person you are not gonna get any answers or truth she is unpleasant on the phone and in person. I avoid dealing with her I pay my storages online. So needless to say, she was unprofessional, unwilling, uncooperative to answer Me and My Family questions, concerns and to show us proof. But instead, “she told us to get out of her office” and then she called the police on Me and My Family giving the police a detailed description of Me like I am a criminal like I am the one that cut our lock and broke into our storage. So when the two Birmingham Cops get there, a male and a female. She ask, “what’s going on”? So when I begin to talk I was told, “to hush” and My Family tried to explain also. I had my Father with me who is a Disable Military Veteran and My 2 Sisters. The cops sided with her, and then they too, told us to get out and check our storages. We won’t know yet what’s gone till we looked through everything. At this time we do not feel comfortable with our belongings there, so we are working on a solution. And the storage rates do go up frequently without any explanation.
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December 2023 by KITTY CLAW COSMETICS LLC
Loved it here. Everybody was really nice! Very friendly and great customer service. Neat and clean!
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November 2023 by Shakirah Hoffman
great experience, i don’t remember the man’s name i think it was Ryan, he was great. he made me feel very welcome and had a great personality!
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October 2023 by Tamica Vason
This was my very first storage unit in my life. I had it from April 2023-Sep 2023. At first my rate was $106 then in August it jumped to $200 with no explanation. Just a thing in the mail saying this is your new rate. I called and she didn't say why it went up. She only mentioned that she had about 15 calls with people complaining but offered to take a few dollars off. I declined because when I went to check on my items there was a lot of mice poop. Eww! These units are all slightly opened to the next door units (you can see in the) so if they have mice then you will have poop on your stuff too! I didn't like the random rate increase nor the mice dropping on my personal belongs due to the openings into next door units. I got all my stuff out!
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October 2023 by R S
I’ve been there a few months and the staff have been very nice and friendly. They do everything to make sure your satisfied. I highly recommended :)
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October 2023 by Monique Weeden
My first visit to this business was extremely amazing. Ryann, the representative was so professional and quite knowledgeable . I thoroughly enjoyed meeting him.
