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December 2023 by Mr. B HVAC
We bought a couch in May 2023. In July 2023, a hinge stripped out. We contacted Badcock about the warranty we bought. After multiple visits, “corporate” said the tech creates his own schedule. My wife picks up my daughter from school at 12 which requires her to leave at 1130. The “only appointment” that is available is 1130-1. They can’t guarantee a 1230-1 arrival time which would allow her to make it back home. We also gave authorization to complete the repair with no one home. They are still refusing to show up after months of the part “being on back order.” Refund me my warranty cost or get out here and fix this immediately.
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November 2023 by Robert Busby
I’ve been waiting since July 22nd (first technician arrived) with no solution in sight. The schedule is “set by corporate” and my wife picks up my daughter from school from 1130-1230. They refuse to set any other appointment other than 11-1. I’ve even authorized them to complete the work with noone home. Do not waste your money on the warranty. We would have returned the couch during the “trial period” had I known this is how it works. Unacceptable.
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February 2023 by John Blackwell
The Best of all things !!! That people used to experience in shopping in the Good days of our Great country !!! Just Real & True!!!
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December 2022 by Patricia
Great sales ppl and I knew what wanted Tiffany Harris sales person did great job getting my order ready.
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September 2022 by Betty Gibson
Badcock don't honor their warranty,We purchase an dining room set with leather seat's,I called to let them know two of my seats was fading,I was told they wasn't covered under warranty only the table,I will not be purchasing my furniture here in the future
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August 2022 by Janth Wynn
Tiffany at the Auburn branch is great!!! She is very polite and informative about the different items sold. She is very helpful and patient and she make sure you are satisfied from the beginning of the proposed sale to the very end. She is not pushy her customer service skills is great. She takes her time to explain your payments and due dates actually. Even when you talk to her on phone she never rush through the conversation and even while on the phone she polite and professional. Thank you so much Ms. Tiffany!!!
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March 2022 by JoAnne Watson
Will not be shopping at the Auburn store. Went to the Valley store and was able to purchase what I wanted. The Valley store was extremely helpful and friendly.
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February 2022 by Angela Walden
This is the place to go buy furniture. The staff was friendly, helpful, and most of all.... GREAT PERSONALITIES ? ?
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November 2021 by Christine Kennedy
Such an easy experience from the time I walked in the door until I left an hour later! Joanna (sales lady) was BEYOND helpful! She was kind, very knowledgeable of the products, she wasn't pushy.. I will DEFINETLY be returning to this store and purchasing more furniture/items for my home and I'll definitely Miss Joanna helping me again! This was my first time coming to the store, and it will not be my last! THANK YOU, Badcock, for a wonderful furniture buying experience!
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October 2021 by Lethia Echols
Always great service in store! My first online purchase but it was easy and seamless. This is only my second purchase but the items that I already own are great quality. The online payment option has been extremely convenient for me as well!
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October 2021 by Jenee' Reese
Friendly staff that provides great customer service! Always inviting and eager to help! Quality furniture! Make sure to always get the warranty plan because you never know what may happen!
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September 2021 by Sylvester Wills
VERY PROFESSIONAL SALES REPRESENTATIVE
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May 2021 by Matt Sherer
Always great service in-person or online. Great selection of home items. Good prices. Options for pick up or delivery. Recommend them highly.
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February 2021 by Melissa Adair
The staff is great ,the store is clean and when you walk in they come directly to you to help in anyway. I love their furniture cause it is sturdy and not over priced. They have great sales on their furniture. You can’t go wrong when you purchase from Badcock Furniture.I’m happy with both of my bedroom suites that I purchased from them .
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February 2021 by T'Keyah Young
My experience with Kayla every time is great she always take care of me!!!
