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February 2024 by M P
Amazing customer service. Watch band done very professionally. Found this gem in Franklin Mills Mall.
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November 2023 by Amanda Doyle
The first time I went to Royal Jewelers, I was there to see if they could fix the closure on a new pair of S. Smith earrings, the loop wasn’t completely closed on one of them. First, I’d like to note that both employees greeted me, even though they were both with other customers & let me know they would be right with me. I showed Howard my earrings, all he needed was a week! When I went back for them, the closure on both earrings had been perfectly recreated! The way they should’ve come in the first place! I was delighted! Almost a week later, I went back to see if they could fix my platinum and white gold ‘anchor’ ring, that I had somehow managed to split right at the tip. Another week & my beautiful ring is back in one piece and as shiny as the day it was purchased! You can’t tell it was ever even damaged.These guys are friendly and knowledgeable. I currently have my eye on a Scorpio pendant to purchase & I intend to have them clean my jewelry next! Highly recommended!! *****
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November 2023 by Steve Hunter
Great store, Howard fixed a 35 year old watch for me, thanks again. I will be recommending your store to friends and family.
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November 2023 by aaron murrey
Very knowledgeable and friendly staff. My issue was resolved quickly and for a reasonable price. I will definitely revisit.
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November 2023 by Xavier Espada
Awesome custom!! Thanks Howard!
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September 2023 by Jason Ostach
This store went above and beyond. Unplanned pop in to look for a new charm. Fixed my watch and cleaned my necklace while I looked. Salesperson was more than attentive and detailed. Highly recommend and definitley will be returning.Jason
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September 2023 by Tommy H
Great service for my watch... many thanks to Julius... Awesome local guys!
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September 2023 by Rena Parker
The guys are friendly and respectful and the service is always amazing!
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July 2023 by Racketeerin Entertainment
Great service, anytime I need anything done to my jewelry or need any it’s the first place I go, my guy always takes care of me.
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July 2023 by marieli lopez
Great customer service ?? Shout out to Howard for making the shopping experience exceptional. And they always know how to take care of your with your jewelry.
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July 2023 by Gwen Raymond
Overwhelmed at the great experience I had, they were able to repair my great grandmother’s bracelet, and I’m so thankful for the wonderful service and quality work. Very appreciative to the team at royal jewelers!
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June 2023 by AK
I’ve been doing business with royal jewelers for 19 year now and every time the customer service is 100%.Everyone is always friendly. Nobody tries to oversell you something, they’re very straight forward with prices and details about any item. The prices and quality are also very good.
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June 2023 by Andre Boston
This is the best jewelry store I’ve ever been to. They had the best customer service and I’m going continue to come here the have a customer for life now
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June 2023 by Michael Keller
Needed a watch band adjusted and did so free of charge. Will be returning for any future needs.
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May 2023 by Crystal Chevere
The guys at this jewelry store are always so friendly and welcoming. I've shopped here many times, and I bought earrings and multiple rings they even cleaned my hoop earrings and gave them the brightest shine that I've seen in a long time. I'll always come back they have the best collection of gold that I've seen ? ✨️
