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January 2024 by Kristina P.
took my dog to get him groomed they are amazing the groomer was awesome she answered my questions and did an amazing job on my dog will be going back again
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November 2023 by Juana Ortiz
I love this place the staff was so pleasant and helpful. It's very clean and packed with supplies. The groomer made my dog comfortable. The only problem was the dryer blew cold air and my dog was freezing. But I would definitely go there again
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November 2023 by chelsea connell
I often go here for crickets but also to bath my pup in the self wash. The staff is always very friendly and helpful. I recently brought my pup in for a groom after taking him to a different place and having a bad experience.The groomer, Katrina, was very nice and understanding when we told her about his previous experience. She did an amazing job on his groom. We’re definitely bring him back for more grooms.
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November 2023 by neek buck
Great store! Started off taking my dog for self service washing. Which is very clean & easy access. Then I started taking my dog to get groomed and they've done amazing work
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October 2023 by Diane Layton
Fun toys baby dog loves. Great employees. Luna greets you with a warm smiling welcome. Goes over and beyond to help you find the perfect food, clothes toys for your UTELY . Shares knowledge and advice that's always helpful .. THANK YOU FOR BEING YOU!!? ABSOLUTELY LOVE THIS PLACE.?♥️ P.S. HAPPY 2ND BIRTHDAY BABY DOG... A K.A. (ROXIE)
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October 2023 by alexandra b
Everyone's so friendly helpful and attentive. I think they all know me by now ?. They're sales are great and the coupon system is awesome! Highly recommend getting the loyalty program and the store itself. They have really cute dog treats too
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September 2023 by Sean Cunningham
Came in here before don't remember the name of the staff member that helped me but she was very knowledgeable about my questions about my new kitten and help me pick out food and other things!
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September 2023 by Stephanie R.
We love this pet store! We always come here for our dogs snacks & to use their self service bath area. It’s so convenient & only about $15 to use, they provide the towels, shampoos & air dryer. Today we finally tried the groomers there since we hear great things about Katrina. She was so good with Arlo & we absolutely loved his cut. She did exactly what we showed her. After having a bad experience somewhere else, we were so happy & will be back monthly for his grooming. We will recommend Katrina to everyone.
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September 2023 by Sharon Johnson
Staff super nice! Usually always have what I'm looking for. Groomer Katrina is amazing!!! Prices are good and I love the reward system.
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September 2023 by Monty Othman
Awesome store, clean and well-stocked. Super nice staff! Glad this is my new local pet store
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September 2023 by Shannon Oliver
I wanted to go in this store for a long time,and I finally I did. They have a lot of stuff for cats and I Love that.
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August 2023 by Gunner
Everyone that I talked to was so nice, informative and generally happy to help. I will be back.P.S. The self dog wash is a plus, just wish it wasn't so high. I have 5 bullies and a Pomchi.
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July 2023 by david rivera
Shelves are well stocked. Prices are also shown. Staff is pleasant and friendly. Store is very clean. Overall I had a good experience and I'll continue to shop there.
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July 2023 by Jessica Carr
Our favorite pet store in Port Richmond. The staff is always friendly.
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July 2023 by Lisa S.
I love the STORE.. great stock, excellent customer service. Always a pleasure shopping here.GROOMING -ONE STAR- different story. Service today was awful. Today I had an appt at 12:30pm. Arrived on time, took awhile for my 14-15 yr old senior pup with bad back legs to get through all his sniffs on his way to the grooming station. Woman tells me it would be 6 hours! I was shocked and said I had an appointment. She said she was the only one there, she never worked with the dog she was currently grooming, the dremel did not work, it was her first day... blah blah" I said I get all that, what I don't understand is why nobody called people who had appointments to tell them what was happening. I would have brought him back later or rescheduled.It is a lot to get our senior dog out. His back legs are wobbly, he is 70lbs - I have a bad back and need to lift him in/out of the car. UPDATE: Manager followed up - I do believe the service received was an exception, rather than the norm. I do appreciate how management handled my concerns. Again, I absolutely love the store.
