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November 2023 by Donya Blackson
Came in to move on and Terence was a big help and very patient with me I would use snap box again and refer them always
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November 2023 by Anton Lee
Marry was very nice and professionalGreat detailing the rules
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September 2023 by Edward Bombaro
All storage lockets are located inside a 19th century factory building providing security and semi controlled interior temperature. More affordable than comparable facilities.The facilities are not 24 hours and accessibility is somewhat inconvenient. The facilities close at 9 pm and you can be financially penalized and/or evicted from the lockers if you are on site after 9pm. This didn't seem like such a big deal when I let the locker, but as I use this for my business not having access between 9pm and midnight is actually really inconvenient as most of the time I am only available after 8pm on weekdays.The interior has very little natural light and the electrical lights are on timers. If you are inside for more than 30 minutes the lights shut off and the hallways are purchased black in much of the building; signage to find the light switches are virtually non existent. The lights are only in the halls, the lockers have no independent lighting making most units dark and shadowy even when the hall lights are on. The lighting was an issue for me when I was moving in, I hit the switch near the lift with a cart full of items, got to my locker and in the midst of unloading and organizing my locker they shut off leaving me in almost complete darkness.The layout is mazelike, on more than one occasion I have been approached by other tenants who were panicked because they were lost, could not find their way back to the elevator, all the lights had turned off, and they couldn't find the light switch to turn the lights back on to orient themselves (one person who found me was in tears and claimed to have been lost on the basement level in the dark for over an hour).The facility provides flatbed carts for convenience, they always seem to be in good order.There is a public restroom, but it is stupidly difficult to get access to, you have to obtain a key from the office, but the restroom is on the first floor inside the locker area. The office is not open the same time as the access to the lockers making access to the restroom even less convenient.The garage doors to the outside are easily accessible with access to a drive up ramp. All floors of the facility are accessible via two lifts.
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August 2023 by Chenn tra Mel
Mary was amazing!!!! Her customer service was everything. My first time renting a storage unit & ill definitely use this Unit again.
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July 2023 by Derrick Mckie
Miss.Mary made the process so easy for us to reserve and pay for us in this moving transition. I wish nothing but the best for her and she deserves a raise !
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June 2023 by Erin brown
I worked with Mary and she was very professional and polite. She did an amazing job explaining the contract and my monthly fees. She showed us the unit and was very accommodating.
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June 2023 by Semaj Capers
Mary was so helpful and nice. She has excellent customer service!
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May 2023 by Kegan Campbell
My experience was amazing!!! Leigh and Mary made the process of getting a unit, renting a move in truck and moving in super easy. They answered all of my questions and was extremely informative on how to make the experience seamless. 10 out of 10! I would definitely recommend this storage facility to anyone in need of a space to store your things!
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May 2023 by Renee Squire
Mary was great , her customer service was amazing definitely recommend this place
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April 2023 by Steven Ferguson
Went in looking for a rental truck and Mary was there to help me. Answered all my questions and walked me through everything I needed to know. No complaints. Good service!
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April 2023 by Lyrical_Profit
The ladies were very friendly especially Mary. It was hardly any wait time they were super polite on the phone and scheduling everything for me. I have never been in and out so fast in my life when it comes to renting anything. Thanks for adding to my pleasant experience Mary, and thanks for the great conversation from your coworkers while I waited
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April 2023 by Tamara Holmes
Mary was extremely helpful when presented with a difficult task that wasn’t her fault.She was patient and exuded excellent customer service through out the process.
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April 2023 by Isadore Grant
Mary Kenney handled my recent visit in a very professional and courteous manner. She assisted with all my questions and made me feel valued as a customer. Mary is a great asset to your organization!
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April 2023 by Bobby Holmes
Had the pleasure to work with Mary today. 10 out of 10 experience and will recommend friends and family to this location.
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March 2023 by George Walley-sephes
Very satisfied with the service that was provided by Ms. Mary! Everything was explained thoroughly, and I left with my first storage unit. I also left my wallet there lol. Had no idea until I checked my voice-mail as I was writing this review and lo-and-behoId there's a voicemail from Ms. Mary letting me know she has it lol I would definitely recommend!
