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April 2024 by Erin Leighty
You don't find it very often that an owner of a company (especially from Penske) would take the time to respond to my posting of what my overall experience was or is of the company and this owner took the time to do that so I strongly believe he cares a great deal for his company but mostly and overall he cares alot more about his customers and what there experience is bc without them and the feedback the owner gets from the customers can allow that owner to make any changes (if any) to the company to make sure the customers are satisfied and are extremely happy with anything they might rent from Penske just as I was! Thank you for responding and I sure hope to rent from you in the future. I have already let my family, friends and just about everyone I know (I have abt 5,000 friends on FB) about the GREAT experience I had with Penske and referred 6 of my close friends that feel the same. Keep up the Remarkable Work you and your employees do each and every day!Best Regards,Erin Leighty
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April 2024 by ryan campbell
Lots of truck options. Trucks are clean and in good shape. Easy rental process was in and out within 15 minutes
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March 2024 by Mary Boyle
I also use Penske and never had a problem
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February 2024 by Sean Jackson
Now this rental process was super easy and was more of an experience than anything. I reached out to Grant and did not have to hold on the line for very long. I told Grant what I needed and he tailored our needs right away. The communication was clear and concise. I spoke with Kervonta and others at the front desk and the customer service was a perfect replica of experiences and a reflection of Penske's awesome culture which has been ongoing since we've began renting. Kervonta was extremely personal and attentive. The whole staff has a revolving door of all star customer service!
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February 2024 by Liljake Liljakereal
Highly recommend this location. Curtis was very helpful and accommodating. Made my job much easier.
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December 2023 by Shenese Wilson
Great, prices not ridiculous and mileage included in price. Trucks okay but locations are limited.
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November 2023 by Nertil Hysenaj
Incompetent from the service window to the techs
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November 2023 by cheif Leaf
I've been here twice, and both times, I've had to point out stuff they have missed. Funny thing is before I've dropped my equipment I have told them my concerns. Their response is " the tech will see that, that's why he does the inspection " well both times the tech must have been blind because none of the issues I told them about was taken care of which means I have to bring my equipment back, what a waste of space. If I could give them -5 stars I would. Yall are trash
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August 2023 by Dan Nikolic
We returned the truck only to find out we were over charged in fuel and mileage. The reason for the 5 stars is because of one employee, Julian Foster! He was professional and empathic to our situation. And, handled our, hopefully not routine, problems is an most expedient way. Hire more employees like him!
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July 2023 by Carolyn Jones
Some of their smaller trucks don't have a ramp
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June 2023 by Jim Stanek
Truck was ready to be picked up and easy to drop off
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April 2023 by Pratyush sherpa
Last minute trouble getting a truck from enterprise but luckily we were able to get it from here. The front reception staff were very helpful and courteous. Glad we decided to stop by .Thankyou mr allen for the help.Our trip would have been a waste otherwise .
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July 2022 by Bruce Lockhart
I worked with a young gentleman named M.Valentin. What an impressive person. He actually took the time to figure out what I needed and was one of the friendliest, most polite people I have ever dealt with. This is the kind of person you look for to properly promote your business. Thank you sir. It was a pleasure dealing with you in a stressful time. Should I ever need another truck I know where I will come.
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June 2022 by Kevin Schlesinger
Reserved a box truck online a week prior to pickup. Went to pick up truck and there were no trucks available. What’s the point of a reservation? The most incompetent and clueless staff I have ever dealt with. Do your self a favor and stay away.
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September 2021 by Stephen Bullet
Great staff and customer service. Went out if their way to help us when things were out of place. Hats off the the Cleveland, Oh Puritas team for helping us
