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September 2023 by Sharon Fulton
We have bought several cars & trucks from Hugh White over the years. Tyler Stiles made the last purchase amazingly easy. Strongly recommend checking them out.
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April 2023 by Sammy D.
Go somewhere else for repairs, the service shop is awful. I wish I could give them 0 stars. I had my car in for service in Feb of 2023. I heard a clicking/ticking noise coming from the engine and wanted them to diagnose it. I also asked for an oil change and an alignment. When I took the van in that morning the check engine light came on and I asked them to look at that. When I picked it up, they said nothing was wrong with the car. I still had concerns about the engine due to the fact I drive long distances for my kids' sports and activities. He assured me nothing was wrong, I was frustrated so I just decided to take my car. When I received their customer service survey, I expressed how disappointed I was with the service, and I took it in to get the Engine checked out and they never went through it thoroughly. A rep called me and said to bring the van back in and they would look at it again. I believe they scheduled me an appointment for about a week and or week and a half later. I left the van with them for a day or two, they said their master mechanic had inspected the engine thoroughly and nothing was wrong that the noise was coming from the alternator. I explained to them I had the alternator changed about a year ago at a dealership in Columbus Ohio. They recommend that I call them. But said it was nothing that needed immediate attention. A few weeks later I was driving the vehicle and it just stopped while driving. I had it towed to a local shop and they said the tensioner failed and it bent all the valves. I have called to get the shop to try and help me with this situation since a few weeks before my car stopped they assured me nothing was wrong and that is just the sound the engine makes. The managers will not speak to me, I have left several messages with the service department, and none have been returned. They assigned a sales manager to speak with me to tell me that they would do the repairs, but I would have to pay for EVERYTHING. Or I could trade the car. They were NOT willing to help. Now I am stuck with 7000.00 in repairs.
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December 2022 by Nick S.
Beware used car shoppers! We purchased a 2016 vehicle with 90k miles on it, within 10 months of owning it we had sent it to the mechanic five times, including needing a total engine replacement. (Also please note we took perfectly good care of the vehicle). We went back to the dealership and explained our disappointment in our purchase. We thought perhaps they cared enough about repeat business to work with us to make this situation right. They do not care. Instead they offered to take the vehicle and put us in an even older, more heavily used vehicle with less favorable financing terms than our initial purchase 10 months earlier. Is it the dealership's fault that the vehicle has problems? No. Did they do anything to make it better? Also no. Did they sell us a crappy car and make great profit for themselves? Yes. Did they try to create a more equitable outcome for a customer? Absolutely not. These guys are not interested in making lifelong customers, they just want to make a quick buck. Do not purchase a car here unless you have a great deal of automotive expertise so that you can verify that the car is in the condition that they claim it is. This business does not care about its customers.
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June 2022 by Charles V.
Oh, don't take your vehicle here. I took my vehicle here and they started looking for a problem I did not describe and charged me for looking for the wrong issue. After four hours of nobody working on it, then they stated all I needed was an oil change. Wrong. Worst service ever. You could get better answers with a Magic 8 Ball.
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April 2021 by chuck w.
Purchased a car there the car I purchased seems ok but my problem is I felt like I was pressured into taking less on my trade then I wanted too. A week latter I tried to buy my car back at the same amount they had offered me but they refused. Funny thing when you sign the paperwork they have you sign a paper stating they can admin the deal that should go both ways. Take it from me go to a deal that is willing to offer you a fair amount on your trade or let you buy it back if they don't.
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March 2021 by Juliette C.
Awesome place!! Took my acura here because it had some issues and it runs perfect now. Great, friendly staff and they worked very quick. Then two weeks later something broke off on my car and they fixed it for free and within 10 min! Highly recommend.
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December 2019 by Miranda P.
My boyfriend took his car to be diagnosed by this "dealership". First, they try to rob him by giving him estimates in the $2,000s (could take it somewhere else for cheaper). Then, after he PAYS them for the diagnosis (Huddle down the road would do this for FREE), they give him attitude and won't move the car that is barricading him in. He had to ask not ONE, not TWO, but THREE employees to move the car. One guy went outside to smoke and was on his cell phone, another just took a phone call for 8 minutes, ignoring his present paying customer. After 25 minutes of not being able to move his car, someone finally comes out to move the car for him without saying a word. We were both late to class. Pathetic and uncalled for. I am a very patient and nice person and it takes a lot to upset me; this is even the first review I am ever writing but obviously I had to.