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March 2024 by Charlie Everett
Went into store to inquire about merging accounts. Also asked about phone upgrade. They wouldn’t show me any numbers on their screen. They told me two different amounts the bill would be the 3 different cost for trade in up grade. When I told them I didn’t understand and they were giving me different cost they were rude and cut me off in the middle of speaking. When I continue to finish my statement he said I was cutting him off. He was rude and said they only gave me one cost. Shady business practices. Seemed like a used car salesman that didn’t really want to sell me anything when I was trying to understand what the cost was going to be.
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March 2024 by Toni Collins
Gavin was very helpful
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February 2024 by Big Bone
The dude with the beard actually saved me from a car crash before i went to the store, so it was a crazy coincidence that he helped me with my phone. He's invited to my wedding as my best man
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February 2024 by Mary Shuman
Gavin was amazing. Great customer service ??
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February 2024 by Alice Richmond
I was skeptical about using the store with my phone problems due to past experiences. Ryan and Gavin did an incredible job of helping me go in the right direction. They gave me info I needed and then I got to another amazing person at the number they directed me to call whose name was Hazel. Thank you all for helping me. Gives me a little restored hope in the system!
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January 2024 by Laura
If I had it to do all over again, I would have stayed with my old carrier.
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December 2023 by Ashley Parsons
VANESSA WAS VERY KNOWLEDGEABLE AND VERY HELPFUL. BETTER SERVICE ALL AROUND
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December 2023 by Theresa Danberry
The store manager, Zak, was no help at this store. My husband and I went in because his phone camera was cracked. Zak was the first person to “help” us by giving us the web address to file an insurance claim, explaining the cost would be our $200-ish deductible. We decided to sit in the store to file the claim, in case we had questions. We were doing this on our phones, because Zak didn’t even offer a computer or tablet to use. Thankfully, the district manager, Ryan, walked in and asked us what we were doing. We explained. He said, you know you could trade in your phone for $800 and get a brand new updated phone for about the same cost as the insurance deductible (around $200). What?!?! We were grateful he shared the info, he helped us through the entire process, and my husband now has a brand new phone. (I would give Ryan 5 stars.)
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December 2023 by Shannon Dorney
The guys in there are awesome!! They went above and beyond to help me fix an issue with trying to upgrade my son's phones. Thank you!!
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December 2023 by Danielle Easterday
Had a great experience here today with Gavin! When my Dad's phone stopped working suddenly, we came to the store to figure out what our options were. Gavin was so helpful and truly took the time to make sure all our questions were answered and we were completely taken care of before we all left. Thank you again, Gavin!
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December 2023 by Madison Jennett
Gavin did an awesome job! Went in and he was right there to greet us and get started. Kept a conversation going while we were going through the transfer process of the phones so that we weren’t sitting there in silence waiting.
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December 2023 by Dawn Powell
I went in over a week ago looking for a new phoned for me and my dad. The customer service at this store was great. Gavin M. Was exceptionally helpful in getting everything set up.
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October 2023 by Caleb Sexton
Walked in immediately got help and got a new iPhone 15 pro max with 1000 off within 10 mins of walking in
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October 2023 by frank rizzo
This location is a total joke! A friend of mine her phone would hang up on every incoming and outgoing call after 10 seconds. She took it to the Sturgis at&t store. They were rude. And wouldn't even look at her phone. The manager wouldn't even look at it. She had it one week and it has done this since the day she got it. She purchased it from this location the previous week.They told her to make a insurance claim! Well all her phone needed was turned off and back on.this fixed the problem. The workers at this location are so lazy and not bright at all. The 3 workers at this location wouldn't even try to look at it. And are extremely rude!
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September 2023 by Gavin Martinez
What a great place to shop, all the employees and managers are always wonderful to work with even the dud.