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January 2024 by Lynne Santiago
EXCELLENT SERVICE !!!VERY APPROACHABLE, PROFESSIONAL STAFF!!!THANK YOU!!! THUMBS UP FOR ? YOU
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December 2023 by Vikki Hanson
Easy online appointment. Great availability of appointment times. Quick service while I waited in showroom. Exceptional courtesy of staff.
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December 2023 by Randy T.
When it comes to oil change they will price gauge you. A full synthetic oil change is $101.35. Considering that the full synthetic oil and oil filter at AutoZone is $35. They are saying their labor for a 1 hour job is $66.35!
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November 2023 by Kelli Caruvana
The guy in front that takes care of customers, I think his name is Alex, he’s awesome. Very polite. Does his best to help. The technicians though, they’re not the best. Had issues with my tires and my alignment. My boyfriend is a mechanic, he knew my alignment was off when I literally just brought the car in for an alignment cuz my whole car was shaking. He saw the technician do my alignment the second time, and everything was in the red. The guy made adjustments so it would be in the green for the “before” shots in the computer, and then put everything back to straight and did my alignment correctly. He was covering for the guy that supposedly did it the first time! And when my boyfriend told this to Alex, the technician lied and said my bf told him to turn the wheel!Alex also had to make corrections to wrongly entered codes on my tires and manufacturer defective tires that I wasn’t supposed to be paying for. I appreciate him a lot and people like him should be managers! Not the guy who messed up my file putting falso information in.Unless you’re talking to Alex, don’t even bother going in there. He’s a great asset to this location and probably the only honest worker there, other than the technicians manager.
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November 2023 by Arun Sah
I made online appointment for my car service for next day once I go to drop the car for service they said you’re not confirmed for this day. I will make you appointment for service in 3 days. I was socked for that response and I said why do you have online service this sounds not good I managed time for today I booked appointment. Firestone have to seriously think about this online appointment service.
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November 2023 by W V.
Made an appointment for an oil change and TPMS sensor replacement. Showed up just before my appointment time, and they almost immediately started on my vehicle. Hour and a half later, all done (which also very closely matched their estimate of the time needed). Fantastic! Sensor was a little pricier than at nearby Just Tires, however not by much.
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November 2023 by Devin A.
Came in for an appointment scheduled online, upon arrival im told they don't have anyone in to complete the services requested when i made the appointment 4 hours earlier and I wasn't given and call or any heads-up for that matter about the service i requested can't be completed. The services i requested was a VEHICLE INSPECTION and a WHEEL ALIGNMENT, "my guy whose working doesn't know how to do any of those things, all he does is oil changes to be honest". Great so what do i do with that? drove 25 minutes out of the way with this being the only firestone with an appointment left. Totally not worth spending your time here for them to be not equipped for the day, where is your training department firestone!
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September 2023 by Josue Jaime
DUMPSTER FIRE!!!! They are very disorganized, they argue with each other in front of customers and they take advantage of customers. They charged my wife $295 for an oil change. You read that right, $295 for an oil change.
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July 2023 by Shane
A good Firestone location with efficient mechanics. All work has been completed in a timely fashion and the advisors are very helpful.
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July 2023 by Jerry George
I had made an appointment online and when i came in I mentioned i need to pick up my kid from day care and i had like 90 mins to spare. If that cant be done all i needed was the truth about how much time. They kept working on it and whenever i asked the front desk guy said it will be done in 5 mins. And when it was like 10 mins to 6 (6 is when the day care closes) the main guy tells me some oil spilled and they are cleaning it up. Human errors happen, but just tell me that upfront so that i could do some arrangaments for my kid's pick up.More horrible was the so called "minor oil spill up" ,it was a mess, my engine once i reached back home, had all smokes and my exterior still has the oil particles all over it. A simple oil change and full vehicle inspection gave me lot of worries for few days and god only knows if my engine will get into any trouble. Thanks and done with FS.
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July 2023 by Mary Viola
Never go here to have a bulb changed for your brake lights! They charged 109$ to change a bulb for my brake lights and said it was the labor. Very dissatisfied. Would never Reccomend them. Maybe because it was because I didn’t have a tire issue. And I left my car there for 5 hours.
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May 2023 by Vedil Bazi
I recently had the unfortunate experience of encountering an extremely unfriendly manager at a local establishment, and I feel compelled to share my disappointing encounter. It is disheartening to encounter such unprofessional behavior, particularly from someone in a leadership position.Upon entering the establishment, I was greeted by a lack of warmth and friendliness from the staff. However, the true extent of my disappointment unfolded when I interacted with the manager. Their demeanor was nothing short of rude and unwelcoming. It was evident that they had no interest in providing a pleasant experience for customersService: Wheel alignment
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May 2023 by Sanjin Ibrahimovic
Took me in for an alignment without an appointment on a busy day. They finished two hours later, which was pretty fast considering their workload. Explained to me in logical terms why my left rear wheel could not be aligned at this time. I will be back when I remove those old rusted control arms and replace them with new, adjustable ones.Service: Wheel alignment
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February 2023 by Chrissy C
Ever since the new service manager took over, this place has fallen apart. I used to come to this location all the time because the old service manager was super honest and helpful. I can not say the same for this one. The last 2 times I attempted to make an appointment online, it was not approved, which would be fine if I didn't have to get there to find out. I no longer trust this location or the new manager.Service: Oil change
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February 2023 by Marc Magliari
My new favorite Firestone location! Good to have a place with national warranties.
