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December 2023 by Shelly W.
Don't shop here - they don't protect their employees! The same (long-term) employee was sprayed in the face twice in two separate recent attacks by shoplifters. After the 2nd incident, the employee ran outside to see if it was the same vehicle as in the 1st robbery and because of that, he was fired! Note that this employee had to receive medical attention after he was sprayed initially. Seems like this is a problem in other stores too: cnbc.com/2019/11/22/insi…
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May 2023 by radoslaw l.
Great place for your garden,patio and in my case balcony planting! Always helpful service, good price and top quality product. Highly recommend
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July 2022 by Bill R.
The older worker in the light bulb section needs to be trained how to not be rude to customers. Home Depot needs to re-train him or put him in an area away from paying customers. There are many hardware stores in the area to shop in and Home Depot just lost a long time customer.
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June 2022 by Lonnie G.
Stopped into the store to purchase a few items for an electrical DIY project. I knew exactly where I needed to go within the store but had a question which I needed to clarify with someone in the electrical department. I asked someone at the front of the store my questions but they provided that I needed to speak with someone in electric with more experience. Which I can appreciate as it seemed to be the summer help mostly In view. The only compliant I can provide is how helpful & pleasant each of the summer staff was in attempting to "call a manager or another person to help" over the PA system. When I tell you that I waited at least 20-25 minutes, standing in one spot (aisle 5 bay 5) it's not an exaggeration. When the guy arrived he was extremely curt as if I was wasting his time & he had other things to do then assist a paying customer. If the later is true then why are you working at Home Depot? In fact I received the information I needed not from the HD "expert" but from another random customer who happened to be listening to our conversation... Do better HD management. You can start by setting a better example for your summer staff in customer service. In fact they apologized on the manager's behalf for my experience SMH
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May 2022 by Kathie T.
I can't even begin to tell you how helpful, patient and kind that Mike in the Appliance Department was to me. I ordered my GE Electric Stove on line. I decided to go to the Glenview Home Depot so I could see the Refrigerator and Dishwasher. He spent much time with me explaining and answering my questions. He is a cheerful person and I could tell he liked his job. You are lucky to have such an employee! I give 5 Stars to Mike and I look forward to working with him if I should need a washer & dryer. I refuse to shop at your biggest competitor as their prices are too high and they charge fees for every little thing! My contractor agrees and tells his customer to shop at Home Depot for all appliances. Please share this with Mike. Kathie T.
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January 2022 by Tracie L.
I went in to ask a simple plumbing question, was treated like an idiot, I will definitely be going to Lowe's. I have always been a Home Depot person, but there is no reason to shop somewhere where you are not wanted. An arrogant sales person acted as though I had no business being there. I just don't understand sometimes.
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December 2021 by Stefanie A.
Everyone in the Home Depot was friendly and helpful. That was until I encountered LINDA. I have never experienced such bad customer service as I did today speaking to her. I needed my window blinds cut and she refused, even after showing her that they were from the Home Depot. She was extremely rude and hostile. I spent an entire hour there trying to get someone to help me. The whole situation was very frustrating and disappointing. My parents have been shopping with the Home Depot for more than 20 years now, and are usually there every week. We have been loyal customers for such a long time. I can't believe the way this employee treated me today, when I needed her help.
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November 2021 by Jerry L.
I called to see if they had snow shovels in stock. I called to make sure they had them. I like this home depot because they tend to have more things than other ones. I am glad I go to this one. Although the store is very large, the employees are always very helpful.
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July 2021 by Natalie K.
Since moving to Deerfield, I've relied on Home Depot for items to improve my home. Today I went the distance to Home Depot Glenview, and I'm glad I did. As soon as I entered help was available. However my situation was a sticky one. My berber carpet acquired the gooey part of duck tape that was on the back of my yoga mat but had melted and pealed. Unbeknownst to me the heat from the weather and my weight over a few days embedded the goo into the carpet. I bought a turbo steamer and placed a paper towel over the sticky part and steamed like crazy. Only a small portion was removed. Home Depot provided a solution with the help of two young employees. Although I initially used Goo Gone from a small bottle to no avail, I was advised rather to purchase Goo Gone with spraying capacity. That worked. It efficiently penetrated the strands of the carpet. I applied a rough brush to force it further into the fabric. Then wiped it with a white cloth. I repeated the steps followed by washing clean the residue. It worked beautifully! I believe this indicates they have solutions for many other challenging problems. Everyone was exceptionally helpful and kind.
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May 2021 by David Barnard
A young lady by the name of Lisa has given me outstanding service twice at your store! Kudos to her!
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February 2021 by joseph J.
Went to the Home Depot for the ADVERTISED smoke detectors for 99cents..Was informed that they did not have them available, then went to the store in Niles and was informed the deal was only available in Chicago..This deal was advertised on the radio and on the internet,NOTHING said it was only in Chicago....FALSE ADVERTISING..
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January 2021 by Mark L.
Yes, it's a "big box" store but the people that work there make it feel much more like a local hardware. Sometimes you have to ask around for some help but once they find you they seem to have most of not all the answers.
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December 2020 by JoAnn F.
Dan in Tool Rentals at the Glenview location on Patriot is phenomenal!! I was having trouble with my space heater, he generously had me bring it in the same day to work on and had it done within 10 minutes. Dan is a very kind employee and provided excellent service.
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December 2020 by Neal D.
Kitchen Department Problems Ordered a Thomasville Nouveau series kitchen through this store recently. Problems included: Kitchen department staff has irregular hours and did not return e-mails promptly, if at all. Very difficult to reach on telephone, if at all. Staff not well-versed in product line. HD seems to have arms-distance relationship with Thomasville. Ordering is done on separate computer system that virtually no one at the store is familiar with. Returning pieces or dealing with accounting problems is never less than a one-hour 'experience' and cannot be done without a store visit. There is a 15% re-stocking charge on returned items that you don't hear about until you are returning. Thomasville is impossible to reach directly. No phone, e-mail, mail address or chat listed on their or HD websites. There is apparently a regional rep assigned to HD stores but he cannot be contacted directly. His e-mail signature touting '5-star Concierge Service' is a misnomer to say the least. The Nouveau series is apparently made in Canada, possibly by a company Thomasville acquired. Product is cheaply constructed with 5/8" 'furniture board' material including shelving, not to be confused with MDF. Upgrading to all-plywood material raises the price significantly. Self-closing door hinges and drawer glides are flimsy. One Nouveau item, still in the catalog and HD computer system, turned out to be discontinued with no recourse or replacement option. This was made known after the order was placed and full kitchen in production. No apologies or substitutions offered. Had to make some unfortunate compromises in the design during installation. I would not suggest ordering overlay appliance panels with this product series - Thomasville/Nouveau is clearly are not equipped to accommodate these although they are offered in the catalog. Delivery of product is difficult and not customer friendly. Broad range of dates is suggested at time of order and then silence. Final date is given at +48 hours of delivery. Special items (apparently from Thomasville subcontractors) simply show up at your doorstep unannounced after long waiting periods. It is sad that HD no longer features Kraft-Maid, which has apparently focused now on Lowes. It is a much better product, more flexible, and the K-M company is a dream to work with directly during ordering, delivery, and post-installation.
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October 2020 by Julinda C Trinidad
items were well-stocked.. staff were very helpful..