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November 2023 by heather trier
I brought my truck in recently because of a sound it was making. The advisor test drove it & wasn't sure what it was. He said they could go ahead & lift it to make a diagnosis. I left my truck there for 1 1/2 days. No one kept in touch with me. I had to keep calling just to be told that they were busy & hadn't looked at it yet. If they were so busy, why did they even take my truck? To get the $85.38? To top it off, when they finally called me, they told me it would be over 1,300 to fix the immediate problem(s). I picked up my truck, listened to the advisor complain how he was supposed to already be gone for the day, paid the diagnostic fee & brought it to another mechanic to find out that none of those things were even wrong with my truck. Did they even check it? Or were they just trying to make a quick buck off what they must have assumed was a dumb girl? I brought my car there because they have been in business for many years, but never again! Very disappointed. I even sent feedback via email and never received a response.
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November 2023 by Robert Navratil
My BMW is 23 years old and I ma the original owner. I rely heavily on my mechanics to keep my baby running perfectly! Great Water is fantastic and I have great confidence in their advice and workmanship. They perform exactly as I expected and I will be a loyal customer!Services: General repairs & maintenance
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November 2023 by Ginger S.
Took my car in to Greatwater Auto when in needed a break job. I was told it was electrical. Purchased 2 parts, and 2 months later they still didn't fix it. When I tried to pick up my car was told I had to wait until someone came back from vacation.The day I picked it up, it took them 35 minutes to give me the keys.I then took my car to a different mechanic who said there was some rust on the breaks, sanded it down, replaced the pads and it worked FINE! Never was electrical. Never needed the ordered parts. And two months lost.While the people are nice, they didn't inspect the car. If they did, they would have seen the rust and addressed it.To Kirsten, I would NEVER go back to this company.
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October 2023 by Dale Sands
We have been taking our cars to Hillerich's now GreatWater 360 for several years and are always pleased with the professional service we receive. I always trust that we are getting an honest and fair assessment of the repairs that need to be done.
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October 2023 by Kim Caviness
I love everything about one-stop car shop Great Water. They’re my Glenview neighborhood go-to for both repairs and basic oil changes. My favorite part? I can walk home after dropping off the car, they get it done fast, and I walk back for pickup, all within 6 hours. The pricing and communication are great too. Very lucky to have GW so close by. Great staff!
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September 2023 by Jojo Chavez
I recently visited GreatWater 360 Auto Care for an oil change for my older car and had a positive experience. The staff was polite and provided top-notch service. They conducted extra maintenance checks and gave me a detailed report of what needed attention. I appreciated that they didn't try to pressure me into getting additional services since my car is not my primary vehicle. Their recommendations were helpful, and I was satisfied with their service.
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September 2023 by David Kreiman
First time at this facility. Very impressed with operation. And without going into detail, there was a misunderstanding in the scope of the work and Dan Hillerich was extremely fair with the result. Left a very good first impression of Greatwater 360 for me.Service: Auto A/C recharge
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August 2023 by Rob Pollack
Long time customer of Hillerich's in Glenview, and received excellent service from them. The same great service continues now that it is GreatWater 360 Auto Care. The staff is great and their prices are reasonable. They are honest and I trust them completely.Services: Transmission
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July 2023 by Jon S.
Awesome service - my go-to place for any repairs. Knowledgeable, honest and reasonably priced.
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July 2023 by Daisy Taylor
Been here twice in a week due to both my front and back right tires being flat/needing patching. I live about 2 minutes away, and they had someone come out to my car, fill it with air, brought it to their shop, repaired it, AND brought it back to my house. They fixed my tire up today in a timely manner. Incredible service, highly recommend if you need anything done!
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July 2023 by Jason Maginness
Expert knowledge, expeditious work, and highly professional this establishment is. In addition, they are very clairvoyant with their paperwork as well to get you the best results and help you need for your vehicle if you feel they are not an option that you may prefer.I will continue to use Greatwater 360 Auto as my vehicle service provider and very thankful to have each and everyone of their staff members. This is definitely an upper echelon of quality that others mechanic industries should look to.Services: Transmission
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July 2023 by Lauren B.
I can't say enough amazing things about Great Water. They are honest, fairly priced and overly accommodating. They have helped me out if so many jams. They noticed my license plate sticker was expired so free of charge, they drove my car through the emissions test line for me before they delivered my car!!!! Dan and Frank are seriously the best!
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June 2023 by Iris Ziemann
Long time customer and brought my mother's car in to get running again. Exceptional service by Jim W and the staff is always helpful in explaining what needs to be done. The car runs like new again. Their prices are always fair too.Services: General repairs & maintenance
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June 2023 by Celine Stachura
I was a customer of Hillerich's CarCare in Glenview and I received excellent service from them. I am pleased to say that I am receiving the same excellent service from GreatWater 360 Auto Care since they bought the business. The staff is great, and their prices are reasonable. I am confident that they will keep my car running smoothly for a long time.Services: General repairs & maintenance
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June 2023 by Pat Pollina
Two of my windows were inoperable. GreatWater diagnosed the problem, called me with a very reasonable quote, obtained the part and repaired the car all in less than six hours. That is phenomenal service! They also offered to drop me at home or pick me up if I needed it. I highly recommend these guys.Service: Electrical repair
