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August 2022 by Katherine Ahn
I don't really write reviews unless I have nice things to say about a place. I don't even know where to begin. Had an engagement ring custom made with the grandmother's stone here. Took it in not too long after because the stone was loose. The lady took a look at the ring and said she was not sure if they can fix something like that and looks poorly made. I gave her a look and said ummm I got it made here. Her whole attitude changed and took it to the back. Fixed it and I left. Next day, the stone fell off and grandmothers stone was forever gone. Went in to complain and they replaced the ring with the one I chose from there display. They gave me an appraisal on a computer paper and was appraised at 10K. Took it in a couple of days later because I noticed in the middle of the stone had a crack like pattern in it. They said it was a natural thing for this pear shaped diamond. Due to my divorce I decided to sell the ring. Ofcourse I am going to go back there since they buy diamonds. I called and they gave me a hard time about bringing that ring back and at the end oh we are not buying at the moment. WHAT? WOW!! So I took this ring to a couple of diamond buys and they ALL said the same thing. The diamond clarity is about 7 grades lower than the appraisal, the crack I mentioned earlier is a fracture and they said the color noted is also wrong and its lower, more like a J. I was angry for a while so I held back writing this review so I don't say anything out of anger. 1 star is for some of the employees there are actually nice and helpful.
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April 2022 by Katherine Cho
I don't really write reviews unless I have nice things to say about a place. I don't even know where to begin. Had an engagement ring custom made with the grandmother's stone here. Took it in not too long after because the stone was loose. The lady took a look at the ring and said she was not sure if they can fix something like that and looks poorly made. I gave her a look and said ummm I got it made here. Her whole attitude changed and took it to the back. Fixed it and I left. Next day, the stone fell off and grandmothers stone was forever gone. Went in to complain and they replaced the ring with the one I chose from there display. They gave me an appraisal on a computer paper and was appraised at 10K. Took it in a couple of days later because I noticed in the middle of the stone had a crack like pattern in it. They said it was a natural thing for this pear shaped diamond. Due to my divorce I decided to sell the ring. Ofcourse I am going to go back there since they buy diamonds. I called and they gave me a hard time about bringing that ring back and at the end oh we are not buying at the moment. WHAT? WOW!! So I took this ring to a couple of diamond buys and they ALL said the same thing. The diamond clarity is about 7 grades lower than the appraisal, the crack I mentioned earlier is a fracture and they said the color noted is also wrong and its lower, more like a J. I was angry for a while so I held back writing this review so I don't say anything out of anger. 1 star is for some of the employees there are actually nice and helpful.
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April 2022 by chris sherwood
Went in to have a bridge put in my ring and it broke in less then a month.
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December 2021 by Marci Tsiribas
Amazing service; highly recommend for necklace repair. Very friendly and helpful staff!
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November 2021 by Rob Friedman
I cannot speak highly enough of Cy Fredrics. My (now) fiance and I went there in February/March to get a sense of what we wanted in ring styles when it got to the point of proposing, and they were incredibly patient, knowledgeable, and friendly. When it came time to actually design her ring, I went to a couple chain stores and was unimpressed and felt pressured. I went back to Cy and the entire staff (in particular the designer, Kendall), was beyond helpful and really allowed me to have ownership/partnership. The custom job was INCREDIBLE and my fiance and I are beyond happy. Recently we went back in because the main stone in her ring was a little loose, and they tightened it right then and there free of charge. As we waited, someone helped me look through masculine rings to get a better concept of what I might want in the future for my wedding band.In the three or four times I have gone, it has been an A++ experience from start to finish. As long as I am in the greater Chicago area, this will be my go to jeweler. WOW!!!
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October 2021 by Mackenzie Lay
Best jeweler in the Chicago area hands down. Friendly, helpful staff and great prices.
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July 2021 by Lauren Murphy
I have been purchasing from Cy Fredrics for over 10 years now and can't imagine going anywhere else! Jordan and the Cy Fredrics team did an AMAZING job most recently on my engagement bands. I can't thank you enough they are perfect! Even with the quick turnaround they had them completed AHEAD of schedule with no problem.
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May 2021 by Sarah Goldman
Stopped in hoping they could remove a tennis bracelet that was stuck on my wrist. Neither my husband nor Kay Jewelers could get it off. They were able to finally remove it, and even fixed the clasp as good as new, all free of charge. While waiting, I looked around and they had some very cute pieces. May have to return to pick up a necklace or two....
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May 2021 by Tracy S.
Everybody knows the jewelry business is a "buyer beware" industry. But this place take it to a whole other level. Wouldnt even consider buying back a piece of overpriced junk he lured us into buying in the first place. Because it was literally garbage. Has a NO RETURN policy and is unethical as the day is long. Saw the owner out one night buying his boys Louis the 15th shots at 125.00 a pop. He must had just finished up taking another poor s****** Avoid this scam artist.
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March 2021 by Rosa Maria Share
Love their jewelry selection, nice staff and their good deals for Valentine's day!
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February 2021 by samantha g.
Loved our personalized consultation with Jordan. I had shared my Pinterest board with him previously so he could pull options before our appointment. He was super knowledgeable about the quality and value of each piece. So impressed with the selection.
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November 2020 by Madalyn Lake
I had a wonderful experience working with Michael at Cy Fredrics Jewelers. He helped my father and I create the perfect ring as a gift for my mom. I look forward to working with Cy Fredrics again in the future.
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October 2020 by Amedeo D.
I had a great experience today at Cy Frederics, having damaged a favorite bracelet I walked in, was waited on by knowledgeable courteous staff that repaired my bracelet in a matter of minutes. I was surprised at their being no cost involved, especially in these trying times and that my bracelet wasn't even purchased there. I'd have been happy to pay anything! Nice to see people that care and take pride. Service like this needs to be recognized, and I've found a new jeweler for all my future needs.
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October 2020 by Mallory K.
Great service, very knowledgable and helpful staff. I had my rings resized and a watch appraised. I will use Cy Fredricks as my go to jeweler from now on! I'm so happy this business is around and made it through COVID with their entire staff. Their selection of new jewelry is beautiful - I'm hoping to get my husband to work with Michael on a new design for our anniversary!
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October 2020 by Mallory Kistner
Cy Fredrics did an amazing job cleaning and resizing not only my ring but my sisters as well. They are following Covid protocol and I felt safe the entire time. Kendall was warm and welcoming. She was great about suggestion of what size to move up to. They completed the work promptly. My ring came out brand new and sparkling. Michael and staff are doing a great time and always treating customers like family. Thank you